Tesco has had a chatty Twitter since April, when British agency Jam trained Tesco's customer care team on social media strategy. Jam's work is a collaboration with Weiden + Kennedy's #nojoke. The UK Tesco Twitter account is usually full of messages to customers with normal customer service issues. Tesco has a great social media customer service response team and deals with customer. The latest tweets from @tescomobile. Tesco Direct Closure FAQs. Tesco Direct is now closed. If you have any questions, please contact us. With over 3,400 stores nationwide you're sure to find a Tesco near you. Or why not try our online grocery shopping and delivery service. Open 7 days a week. Earn Clubcard points when you shop.
Tesco's Twitter account seems to have fallen into the wrong hands, judging by the account's activity today, and the company is currently in the process of restoring the profile to its previous condition.
Best software for mac os x. People following Tesco on Twitter received weird tweet notifications from the groceries and general merchandise retailer and noticed uncommon behavior on the account.
A pinned tweet was what suggested that a hack had occurred as the message pushed a Bitcoin cryptocurrency scam, asking Tesco followers to send coins to a wallet and promising to send back twice the value.
Hacker's Bitcoin wallet is: 3M3eTTJwkQkkL7GjSSSfrpfPJLyJztMAcy
While the tweet was from Tesco's official account with half a million followers, the verification mark was no longer present and the cryptocurrency ruse indicated that something was wrong.
Luckily, Tesco's customers did not fall for the Bitcoin scheme as the wallet address had no funds and zero transactions at the time of writing.
Clear signals that someone else was controlling Tesco's Twitter and having fun with it poured in as the hacker started retweeting Bill Gates and even impersonating him.
To this end, they changed Tesco's profile name to Bill Gates, added Microsoft founder's current Twitter pic and modified the account username to @Billgatesmsc, an account that is now deleted.
The @tesco account has mysteriously morphed into Bill Gates pic.twitter.com/PSRCZ5ZT95
— carpet (@WHS_Carpet) June 24, 2019
It is unclear when the blue 'verified account' tick was lost, but this is a consequence of changing the Twitter username.
The attacker then started replying to complaining Tesco customers, asking some of them for private details such as full name, home address and postcode, purportedly to fix things.
The replies must have raised a few eyebrows as the attacker tried to obtain the details while still impersonating Bill Gates.
Another wave of weird actions was noticed when the hacker started to follow Tesco customers completely out of the blue.
Of course, such an incident could not go by without some jokes.
Tesco got hacked. This is karma for putting the freddos upto 26p!
— CrazyMammaBear(@LatersBitchhh) June 24, 2019
Tesco is a British multinational with more than 6,800 shops across the world. While it left the U.S. market in 2013, it increased its presence in other countries, currently serving customers in the United Kingdom, Ireland, China, India, Malaysia, Thailand, Czech Republic, Hungary, Slovakia, and Poland.
At the moment it looks like the company managed to regain control over their Twitter account. The unauthorized tweets have been deleted and the profile and header photos have been restored. The only indication that the account was lost are the dozens of tweets documenting the incident with pictures of the hacker's activity.
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Social media provides a cheap and easy way for brands to connect with thousands of their customers. Every day, thousands of consumers send questions or requests for support to brands using platforms like Twitter and Facebook.
Large brands like Tesco even employ teams of people to manage these interactions. In between answering questions, they will run promotions, highlight special deals or share updates to ‘engage’ their followers.
Hackers love social media
Social media is a goldmine for hackers. Many people share too much information for instance, providing clues about their password, home address or even bank account – details that can be used by experienced cybercriminals to commit identity fraud, or to break into other online accounts.
Hacktivists, hackers who break into computer systems for political reasons, also like to target social media. Breaking into a high-profile account belonging to a celebrity or large company allows these people to highlight specific issues like climate change, or shady business practices. And because these accounts are followed by thousands of people, the message quickly spreads across social media.
An unusual extortion attempt
When the Tesco Twitter account was breached recently, the hackers took a slightly different approach. Instead of stealing data, or highlighting a specific cause, they tried to scam all 2.1 million people following @tesco.
The scam was simple. Followers were asked to send Bitcoin to a specific wallet address. In return the hackers, pretending to be Tesco, promised that the money would be doubled and returned to everyone who made a payment.
The hackers then doubled-down on their stunt, retweeting tech celebrity Bill Gates in an effort to give some credibility to their request. They even changed the name of the account in the hope that Tesco’s followers would think Gates was making the promises.
Tesco Ireland Twitter
Eventually the Tesco social media team realised there was a problem, and with Twitter’s assistance were able to regain control of the account.
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People are getting smarter
Tesco Twitter
Reviewing the incident, security researchers discovered that the hackers had received precisely nothing in their Bitcoin wallet. Absolutely no one was fooled by the scam. This is actually great news because it means that social media users are getting better at spotting – and ignoring – online scams.
Obviously this particular scam wasn’t particularly subtle or clever, but after years of high-profile scams and hackings, people have learned not to trust everything they see online. They knew that the “offer” was completely out of character for Tesco or Bill Gates – and so they ignored it.
Tesco Twitter Ps5
Whether people are able to spot a more sophistcated scam remains to be seen. But we are clearly moving in the right direction at last.